Wand is safe to use and does not contain viruses or malware. However, some antivirus programs may flag it incorrectly due to how trainers work and how our software is protected.

Antivirus tools sometimes label Wand or its trainers as threats because:

These are false positives. Wand doesn't contain malware or spyware. We're trusted by millions of users, and our huge number of Trustpilot reviews show real player feedback about our safety and reliability.

If your antivirus is blocking or removing Wand or its trainers, follow these steps to fix it:

1. Restore files from quarantine

Check your antivirus’s quarantine section and restore any Wand-related files.

2. Add Wand to your antivirus exceptions

Whitelist the following two Wand directories in your antivirus:

This prevents future false positives from deleting or interfering with trainer files.

3. Follow specific instructions by antivirus exclusions

Here are direct links to help documentation for popular antivirus software:

If you're still stuck, report it in-app: click the "?" icon on the game page, select "Report an Issue," and follow the virtual assistant. You can also reach us on our Discord community through #support or #pro-support (if you have Pro) or reach out to us at [email protected].