To reset your password:
1. Go to the Wand login page
2. Click Forgot Password
3. Enter the email address linked to your account. If you signed up with Google, use the email from that Google account.
4. Check your inbox for the reset email
4. Click the link and follow the instructions to set a new password
Note: The reset link is valid for 30 minutes.
If you're already logged in and just want to change your password:
Through the Wand app
1. Open the Wand desktop app
2. Click your profile picture at the top right corner, then go to Settings > My Account
3. Go to the "Password" section
4. Create a new password
Through the Website
1. Go to www.wand.com and click on My Account
2. Fill out the entire Change password fields on the right
3. Click Save and you’re done!
Signed up with Google?
If you created your account using Sign in with Google, you won't have a password set!
Use the Sign in with Google button on the login page of the Wand app.
Make sure you're signed into the correct Google account.
Want a password too? Log in using Google first, then set one in the Password section under Settings > My Account.
Troubleshooting password reset emails
If you're not receiving the reset email:
Check your Spam or Junk folders
Confirm you're using the correct email
Add [email protected] to your contacts or safe senders list
Wait 5 minutes and try sending the reset email again
Some email providers may block automated emails, including password reset links. Contact your email provider if you suspect this is the case.
Some email providers block messages from Wand. If you're not getting emails, try using a different email address.
If the email still doesn't arrive, contact [email protected] with the following:
The email address you're trying to reset
Your Wand username (if known)
Any alternative email addresses you may have used
Confirmation that you checked spam/junk folders
The last time you successfully logged in
Any error messages you received
Security Notes
Wand support cannot manually generate or send password reset links. These are automatically sent to the registered email address to protect your account.
Always ensure your email address is up-to-date and accessible.
Additional Troubleshooting
Invalid Reset Token Error: This may happen if you've made multiple reset attempts or the link expired. Wait 30 minutes, then request a new link.
Reinstall the Wand App: If login issues persist after resetting your password, reinstall the Wand app to ensure you're using the latest version.