Resetting your password
To reset your password:
Go to the Wand login page
Click Forgot Password
Enter the email address linked to your account
Check your inbox for the reset email
Click the link and follow the instructions to set a new password
Note: The reset link is valid for 30 minutes.
If you're already logged in and just want to change your password:
Visit www.wand.com or open the Wand desktop app
Go to “My Account” / Click your profile picture at the top right corner - “Settings” - “My account”
Go to the “Change Password”/””Password” section
Create a new password
Troubleshooting password reset emails
If you're not receiving the reset email:
Check your Spam or Junk folders
Confirm you're using the correct email
Add [email protected] to your contacts/safe senders list
Wait 5 minutes and try sending the reset email again
Some email providers may block automated emails, including password reset links. Contact your email provider if you suspect this is the case.
Certain email domains may reject messages from Wand entirely. Consider using a different email provider if issues persist.
If the email still doesn’t arrive, contact [email protected] with the following:
The email address you're trying to reset
Your Wand username (if known)
Any alternative email addresses you may have used
Confirmation that you checked spam/junk folders
The last time you successfully logged in
Any error messages received
Security Notes
Wand support cannot manually generate or send password reset links. These are automatically sent to the registered email address to protect your account.
Always ensure your email address is up-to-date and accessible.
Additional Troubleshooting
Invalid Reset Token Error: This error may occur due to multiple reset attempts or an expired link. Wait 30 minutes and request a new link.
Switch to other Email Provider: If your current provider continues to block messages, switch to a provider like Gmail or Yahoo.
Reinstall the Wand App: If login issues persist after resetting your password, reinstall the Wand app to ensure you are using the latest version.
Updating Your Email Address
If you continue to face issues, consider updating your email address to other provider like Gmail or Yahoo. To do this:
Choose a new email address that is not already associated with another Wand account.
Contact Wand Support from the new email address, providing your Wand username and current email address.
Follow any verification steps requested by support.
Request a new password reset link once your email is updated.