Resetting your password
To reset your password:
Go to the Wand login page
Click Forgot Password
Enter the email address linked to your account
Check your inbox for the reset email
Click the link and follow the instructions to set a new password
Note: The reset link is valid for 30 minutes.
If you're already logged in and just want to change your password:
Visit www.wand.com or open the Wand desktop app
Go to “My Account” / Click your profile picture at the top right corner - “Settings” - “My account”
Go to the “Change Password”/””Password” section
Create a new password
Troubleshooting password reset emails
If you're not receiving the reset email:
Check your Spam or Junk folders
Confirm you're using the correct email
Add [email protected] to your contacts/safe senders list
Wait 5 minutes and try sending the reset email again
If the email still doesn’t arrive, contact [email protected] with the following:
The email address you're trying to reset
Your Wand username (if known)
Any alternative email addresses you may have used
Confirmation that you checked spam/junk folders
The last time you successfully logged in
Any error messages received