Trouble logging in
If you're unable to log in to your account, try the following solutions:
Make sure Caps Lock is off
Double-check that you’re using the correct email address and password
If you signed up with Google, use the Sign in with Google button instead of an email and password on the Wand app.
Turn off any VPN or proxy you may be using
Make sure Wand is updated to the latest version
Reset your password here:
👉 https://www.wand.com/forgot
If you enter the wrong password too many times, your account may be temporarily locked for 30 minutes. If this happens, wait at least 30 minutes before trying again.
Still having trouble? Contact [email protected] with your username and registered email for assistance.
Temporary or inaccessible email accounts
If you signed up with a disposable or temporary email (e.g. 10-minute mail) or can no longer access your inbox, recovery is limited but often still possible. See Recovering Your Account for the exact details to include when you contact support. Wand can't transfer data (mods, favorites, or progress) between accounts, so always use a permanent, accessible email to avoid losing access.
For accounts with active/previous subscriptions
Contact [email protected]
To help us assist you more effectively, please include the following details when contacting our support team:
Full name on your payment method
Last 4 digits of the card
Recent charge date and amount
Provide a permanent email address that is not already linked to another Wand account
We’ll update your account and send password reset instructions to the new address. This process typically takes 1–2 business days.
For accounts without a subscription
If there’s no subscription, recovery may not be possible without access to the original email. We recommend creating a new account using a permanent email address
Note: Wand cannot transfer data (e.g., mods, favorites, or progress) between accounts.
Important: Always use a permanent, accessible email address to avoid losing access to your Wand account.
Email address doesn’t match or seems incorrect
If you can't log in with the email you expected, aren't receiving password reset emails, or see subscription charges but can't locate the matching account, contact support and we'll help verify and recover the correct account. See Recovering Your Account for the details to include.