If something isn't working correctly in Wand or with a specific trainer, follow these steps to report it effectively and help us resolve it faster.
Reporting an issue
In-App reporting (recommended)
Open Wand and go to the game page
Click the “?” icon next to the game title
Select “Report an Issue”
Follow the steps; if the issue isn’t resolved, a summary will be generated
If the issue cannot be resolved through these steps, you’ll be prompted to leave your email and a brief summary of the problem. Our support team will then reach out via email to provide further assistance.
Discord support
Join our Discord server
Use:
#pro-support (for Pro users)
#support (for free users)
Email support
Email: [email protected]
Use a clear subject (e.g., "Trainer Issue: [Game Name]")
Include relevant system, game, and account info
Attach screenshots if needed
Check the Community or Discord before reporting, many common issues are already addressed.
Information to include
Providing complete details helps us investigate faster:
Account info
Wand username (no password)
Subscription Type (Pro - Monthly/Yearly; Free)
System info
OS and version (e.g., Windows 11 64-bit)
Wand version (found in Settings)
Any relevant background apps (e.g., antivirus, overlays)
Game info
Exact game title and version
Platform (Steam, Epic, GOG, etc.)
Other mods or tools used
Single-player only (Wand doesn’t support multiplayer
Issue description
What happened and when it occurs
Any error messages (copy/paste or screenshot)
What you expected vs. what actually occurred
Troubleshooting attempted
Steps already tried and results
Patterns (intermittent or consistent)
Additional context
Screenshots or videos
Relevant dates or update info
Things to try before reporting
Most issues are already covered by our troubleshooting guides — try the relevant one first:
Common App Issues & Troubleshooting Steps: crashes, freezes, and launch problems
Mods Disabled Themselves / Not Working: mods not activating or switching off on their own
Antivirus and Firewall Conflicts: Wand or trainers being flagged or blocked
Common Account Issues & Troubleshooting Steps: login and account access
If none of those resolve it, report the issue using the steps above.
Things to report
Supported:
Mods not working or crashing the game
Trainer not connecting or not detecting the game
Interface issues (hotkeys, overlay)
Game-specific trainer incompatibilities
Account or Pro feature problems
Not supported:
Multiplayer usage
Pirated or cracked games
Anti-cheat circumvention
Unsupported or unreleased games