Viewing your next billing date
You can find your next scheduled charge under:
My Account → Billing tab on wand.com
Or in the Wand desktop app → Settings → My Account → Billing
This section shows the exact date your next payment will be processed.
Updating your payment method
On the website
Log in at www.wand.com
Go to My Account → Billing
Click Update Payment Method
Enter your new payment details and save changes
In the Wand desktop app
Log into your account
Click your profile picture at the top right corner
Go to Settings → My Account → Billing
Click Change Payment Method
Enter your new details and save
Removing your payment method
To request removal of a payment method:
Contact support at [email protected]
To help us assist you more effectively, please include the following details when contacting our support team:
Your Wand username
Account email address
Last 4 digits of the card or PayPal used
Payment method type (e.g. credit card, PayPal)
Your subscription status (active or inactive)
Reason for the removal request
Note:
You may not be able to remove a payment method if you have an active subscription
For security concerns (e.g. compromised account), Wand can assist with immediate removal
Removing a payment method does not cancel an active subscription