General refund policy
Refunds are reviewed on a case-by-case basis and are not guaranteed
Unused pre-paid time is non-refundable
Refunds can only be issued to the original payment method
Refund processing may take up to 30 calendar days
Most are completed within 5–10 business days, depending on your bank
When a refund is issued, the associated subscription is automatically canceled and terminated. This ensures the subscription will not renew in the future unless the user chooses to resubscribe.
Requesting a refund
To request a refund:
Contact support at [email protected]
To help us assist you more effectively, please include the following details when contacting our support team:
Your Wand username
Email address on your account
Full name on the payment method
Last 4 digits of the card used
Purchase date and amount charged
Payment method used (e.g., credit card, PayPal, Google Pay)
Transaction ID or confirmation number (if available)
Subscription type (monthly or yearly)
Reason for the refund request
Providing these details will help our team review and process your request faster.
Refund not showing up
If it's been more than 10 business days and the refund hasn't appeared:
Contact support at [email protected]
To help us assist you more effectively, please include the following details when contacting our support team:
Your Wand username
Email address on the account
Full name and last 4 digits of the payment method used
Date the refund was processed
Original transaction amount and date
Payment method (Credit/Debit card, PayPal, etc.)
Any refund confirmation from Wand (if available)
Screenshot of your bank statement showing the charge (and no refund)
How many business days have passed since Wand processed the refund
This information allows us to verify the refund status from our end.